Privacy Policy

Wire Services Ltd (“Wire,” “Ask Wire,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR), Greek Law 4624/2019, as well as the Decisions, Guidelines and Directives of the Hellenic Data Protection Authority (HDPA), which governs data protection in Greece, and applicable data protection laws in Cyprus and Greece. This Privacy Notice explains: What personal data we collect and why, How we process, store, and secure your data, Your rights under GDPR and how to exercise them. By using our website (the “Website”), you acknowledge that you have read and understood this Privacy Notice. This Privacy Notice supersedes all previous versions and was last updated in February 2025. Any significant changes will be notified via the Website or email. For questions, contact us atinfo@ask-wire.comor +357 22 22 25 50.

Wire Services Ltd is the data controller responsible for processing your personal data. Wire Services Ltd (Cyprus): 68A John Kennedy, 1076 Nicosia, Cyprus (HE414107). WIRE GREECE MIKE (Greece): Thessalonikis and Florinis 75, 18345 Athens, Greece (165121607000). For privacy concerns, contact our Data Protection Officer (DPO) atinfo@ask-wire.com. If you have concerns, you have the right to lodge a complaint with: Office of the Commissioner for Personal Data Protection (Cyprus) – www.dataprotection.gov.cy or Hellenic Data Protection Authority (Greece) – www.dpa.gr.

We collect different types of personal data based on your interactions with us. Identity Data: Name, marital status, title, date of birth, ID/passport number, company name, registration number. Contact Data: Address, email, phone number. Technical Data: IP address, browser type, device information, location data. Usage Data: Website interactions, time spent on pages, clicks, browsing history. Marketing Data: Preferences for receiving communications. User Responsibility: Ensure your personal data is accurate and up to date. Update your details by emailinginfo@ask-wire.com.

We collect your data through Direct interactions: When you register for services, contact us, or complete forms. Automated technologies: Cookies and tracking technologies on our Website. Third parties: Service providers, analytics tools, or publicly available sources. Children’s Data: Our Website is not intended for individuals under 18 years old. We do not knowingly collect data from children.

We only process personal data when legally permitted, including Providing our services (Performance of a contract with you), Processing payments (Performance of a contract, legal obligation), Responding to inquiries (Legitimate interest in customer support), Sending marketing materials (Consent or legitimate interest in business growth), Ensuring security and fraud prevention (Legal obligation, legitimate interest). We do not process your data for new purposes without your explicit consent unless required by law.

You have the right to withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails, emailinginfo@ask-wire.com, or calling +357 22 22 25 50. If you have consented to the sharing of your data with third-party Business Partners for marketing and lead generation purposes, you may also withdraw this consent at any time. However, withdrawal does not affect processing carried out prior to your request. Opting out of marketing does not affect communications related to your active services or regulatory notices.

We do not sell or rent your personal data. However, we may share your data with:

• (A) Service Providers (IT, payment processing, cloud storage in EU/EEA)
• (B) Legal & Regulatory Authorities (Compliance with laws and regulations in Cyprus, Greece)
• (C) Professional Advisors (Auditors, lawyers, insurers in EU/EEA)
• (D) Third-party Business Partners for Lead Generation and Marketing and With your explicit consent, we may share your personal data with such Business Partners, including but not limited to financial institutions, insurance companies, and energy providers, for the purpose of offering you relevant services. You can review the privacy policies of these third parties before opting in. You may withdraw your consent at any time by contacting us atinfo@ask-wire.com

All third parties we work with are contractually bound to comply with GDPR.

Your personal data is stored within the European Economic Area (EEA). If transferred outside the EEA, we ensure protection through Standard Contractual Clauses (SCCs) approved by the European Commission, Data adequacy decisions for certain countries, Binding Corporate Rules (BCRs) where applicable. We do not transfer your data outside the EEA without ensuring GDPR-compliant safeguards.

We implement appropriate security measures to prevent unauthorized access, loss, or disclosure including Encryption of sensitive data, Multi-factor authentication for access controls, Regular security audits and compliance checks. If a data breach seriously impacts your rights, we will notify you and relevant authorities in accordance with GDPR Articles 33-34.

We only retain personal data as long as necessary for legal, contractual, and business purposes. Customer records: 7 years after last interaction. Payment records: 7 years (financial compliance). Marketing data: Until consent is withdrawn. Website analytics: Up to 26 months. After the retention period, we will delete or anonymize your data.

Under GDPR, you have the following rights Right to Access: Request a copy of your data. Right to Rectification: Correct inaccurate data. Right to Erasure: Request deletion of your data. Right to Restrict Processing: Limit how we use your data. Right to Object: Stop processing based on legitimate interests. Right to Data Portability: Transfer your data to another provider. Right to Withdraw Consent: Opt out of marketing communications. To exercise these rights, emailinfo@ask-wire.com. We will respond within one month, unless your request is complex. If unsatisfied with our response, you can complain to the relevant data protection authority (Cyprus or Greece).

We may update this Privacy Notice periodically. Changes will be notified via the Website or email where required. Your continued use of the Website constitutes acceptance of the updated Privacy Notice.

For any data privacy inquiries, contact:

• Email:info@ask-wire.com
• Registered Office (Cyprus): Wire Services Ltd., 68A John Kennedy, 1076 Nicosia, Cyprus
• Operational Office (Greece): Thessalonikis and Florinis 75, 18345 Athens, Greece
• Phone: (+357) 22 22 25 50